🔴 Cold Food + Long Wait
★★☆☆☆ · Google Maps
"Food came cold and we waited 55 minutes. The waiter didn't even apologise. Very disappointing for the price we paid."
AIEmpathy + Resolution Reply
We're truly sorry — cold food and a long wait with no acknowledgment falls completely below our standards. Please reach out to us directly and we'll make sure your next visit is fully on us. This feedback goes straight to our kitchen team tonight.
🟢 Amazing Experience
★★★★★ · Zomato
"Best biryani I've had in years! The service was warm and attentive, and the portions were generous. Already told 5 friends about this place."
AIThank You + Referral Reply
This made our whole kitchen team smile — thank you! 🙏 Biryani cooked with love deserves reviews written with love. We'd love to meet your 5 friends — bring them along and mention this review for a complimentary dessert!
🟡 Delivery Issue
★★★☆☆ · Uber Eats
"Food quality is great but delivery took 90 minutes and arrived lukewarm. The driver kept the food too long. Will try dine-in instead."
AIAcknowledge + Redirect Reply
Thank you for the honest feedback — we're so glad the food quality hit the mark! The delivery delay is frustrating and we've flagged this with the platform. We'd love for you to experience our food fresh — dine-in guests get priority seating, no wait.
🔴 Wrong Order
★☆☆☆☆ · Google Maps
"They sent the completely wrong order. When I called to complain they put me on hold for 20 minutes and never resolved it. Never ordering again."
AIFull Apology + Make-Right Reply
This is unacceptable and we take full responsibility — a wrong order compounded by poor support is inexcusable. Please DM us your order details and we will issue a full refund plus send a complimentary meal. We want to earn your trust back.