Frequently asked questions

AutoReviewLab is an AI-powered review management platform that helps businesses automatically reply to customer reviews on Google, Justdial, Yelp, TripAdvisor, Facebook and more. It uses Claude AI to generate human-sounding replies — and provides tools for analytics, keyword tracking, competitor analysis, and geo grid ranking.

None at all. If you can use WhatsApp, you can use AutoReviewLab. Setup takes under 5 minutes — create an account, connect your Google Business profile, and you're ready. No coding, no API keys required.

Yes! All new accounts get a 14-day free trial with full access to all features. No credit card required. After the trial, choose any plan to continue.

AutoReviewLab works globally. Pricing shows in INR for India and USD for other countries. Payment methods include UPI, cards, net banking (India) and international cards.

Restaurants, cafes, salons, dental clinics, hotels, gyms, retail stores — any business that receives customer reviews. Especially popular with multi-location businesses and marketing agencies managing reviews for multiple clients.

No. Our AI reads the full content of each review and writes a unique, contextual reply — no copy-paste templates. You can set your tone (Friendly, Professional, or Empathetic) and the AI matches your brand voice naturally. Every reply is different.

Yes, always. After generating a reply, it appears in an editable text box. Modify it however you like before publishing. You can also enable Auto-Publish for 5-star and 4-star reviews, while keeping manual approval for negative ones.

20+ languages including Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Urdu and more Indian languages, plus Arabic, Spanish, French, German, Chinese, Japanese, Korean and others. The AI auto-detects the reviewer's language and replies in kind.

Google shows different results to people in different parts of your city. Geo Grid scans 25 map points in a 5x5 grid, checking your ranking position at each point for a specific keyword. Green cells = Top 3 rank, Yellow = 4-7, Red = 8+. This helps you identify where your ranking is weak. See How It Works for full details.

Magic Coins are used for premium actions: Geo Grid Scan (50 coins), Competitor Analysis (30 coins), Export CSV (10 coins), Keyword Check (20 coins), Premium Report (15 coins). Each plan includes a monthly coin allowance. You can buy extra coins anytime without upgrading your plan.

Currently: Google Business, Facebook Pages, Justdial, Yelp, TripAdvisor. Coming soon: Booking.com, Zomato and more. Google and Facebook connect via OAuth (one-click login). Others connect via platform URL or API key.

We never see or store your Google password. We use OAuth 2.0 — you authorize access directly on Google's website, and we receive only a read-only access token. You can revoke access anytime from your Google Account settings.

Pro and Agency plans: every 30 minutes. Starter plan: every 2 hours. New reviews appear automatically, and you'll also receive instant alerts (email/WhatsApp) when any new review arrives.

Yes. Starter supports 1 location, Pro supports up to 24 locations (configurable), and Agency supports unlimited locations. Switch between locations from the "My Business" dropdown in the top navigation.

Starter — Rs.199/month. 1 location, Google + Justdial, 50 AI replies/month.

Pro — Rs.599/month+. Up to 24 locations, all platforms, unlimited AI replies, auto-publish, WhatsApp alerts, full analytics.

Agency — Rs.5,499/month. Unlimited locations + white-label dashboard.

Annual plans: pay for 12 months, get 14 months free.

Yes, cancel anytime from Dashboard > Settings > Billing > Cancel Plan. Your access continues until the end of the billing period. Payments are non-refundable. See our Refund Policy.

India: UPI, debit/credit cards, net banking, wallets (Paytm, PhonePe) via Razorpay. International: credit/debit cards. All payments are encrypted and PCI-DSS compliant.

All payments are final and non-refundable. We strongly recommend using the 14-day free trial first. For verified billing errors (duplicate charge), email us within 7 days. See our Refund Policy for full details.

Yes. We use HTTPS encryption for all data, encrypted credential storage, and Cloudflare infrastructure security. API keys and OAuth tokens are stored as encrypted secrets — never exposed in code. See our Privacy Policy.

Never. We only share data with trusted service providers needed to run our platform (Supabase, Anthropic, Razorpay, Cloudflare). We never sell your data or share it with advertisers.

Yes. Email autoreviewlab.ai@gmail.com to request account deletion. All personal data will be permanently deleted within 30 days.

The Agency plan is for marketing agencies managing reviews for multiple clients. It includes unlimited client locations, white-label dashboard, client management tools, priority support, and custom AI training per client.

White-label means your clients see your agency's branding instead of AutoReviewLab — your logo, your name. You can offer review management as your own service. Email autoreviewlab.ai@gmail.com to set this up.

Yes. Email autoreviewlab.ai@gmail.com with details about your agency and number of clients. We'll respond within 24 hours with a custom plan.