At AutoReviewLab, we take your privacy seriously. This policy explains what data we collect, how we use it, and your rights. We never sell your personal data to third parties.
1. Who We Are
AutoReviewLab ("we", "our", "us") is an AI-powered review management platform operated by AutoReviewLab Technologies. We are based in India and serve businesses globally.
Contact: autoreviewlab.ai@gmail.com
Website: autoreviewlab.com
2. Information We Collect
Information you provide directly:
- Account information — Name, email address, password when you sign up
- Business information — Business name, category, location, phone number, website
- Payment information — Processed securely by Razorpay; we do not store card details
- Platform credentials — OAuth tokens for Google Business, Facebook when you connect them
Information collected automatically:
- Usage data — Pages visited, features used, clicks, session duration
- Device data — Browser type, operating system, IP address
- Review data — Reviews fetched from your connected platforms for processing
3. How We Use Your Information
- To provide and improve our AI review management service
- To generate AI-powered replies to your customer reviews
- To send you notifications about new reviews and reports
- To process payments and manage your subscription
- To provide customer support
- To comply with legal obligations
We do not use your review data to train AI models or share it with third parties for advertising.
4. Data Sharing
We only share your data with trusted service providers necessary to operate our platform:
- Supabase — Database and authentication (servers in EU)
- Anthropic — AI reply generation (review text sent for processing)
- Razorpay — Payment processing
- Cloudflare — Hosting and security
- Google / Meta — When you connect your accounts via OAuth
We never sell, rent, or share your data with advertisers or data brokers.
5. Data Security
We implement industry-standard security measures including:
- HTTPS encryption for all data in transit
- Encrypted storage for sensitive credentials
- API keys stored as encrypted secrets (never exposed in code)
- Regular security audits and monitoring
6. Data Retention
We retain your data for as long as your account is active. If you cancel your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial purposes (typically 7 years for billing records).
7. Your Rights
You have the right to:
- Access — Request a copy of your personal data
- Correction — Update incorrect or incomplete data
- Deletion — Request deletion of your account and data
- Portability — Export your data in a machine-readable format
- Opt-out — Unsubscribe from marketing emails at any time
To exercise these rights, email us at autoreviewlab.ai@gmail.com
8. Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies. You can control cookies through your browser settings.
9. Children's Privacy
AutoReviewLab is not intended for users under 18 years of age. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or an in-app notification. Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, please contact us:
- Email: autoreviewlab.ai@gmail.com
- Website: autoreviewlab.com
- Response time: Within 48 hours